Privacy Policy

1. Introduction

EcoHands Glendale Tree Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

Personal Information: We collect personal information that you voluntarily provide when you contact us, request services, or submit inquiries. This may include your name, address, email address, phone number, and property details relevant to tree care services.

Service Information: When you hire us for tree care services, we collect information about the services provided, property conditions, trees on your property, and service history. This information helps us provide better service and maintain accurate records.

Website Usage Information: We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information helps us improve our website and understand how visitors use our site.

3. How We Use Your Information

We use the information we collect for the following purposes: to provide and manage tree care services you request; to communicate with you about services, appointments, and estimates; to send invoices and process payments; to respond to your inquiries and provide customer support; to improve our services and customer experience; to comply with legal obligations and maintain business records; and to send occasional promotional communications about our services (which you may opt out of at any time).

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted service providers who assist us in operating our business, such as payment processors, scheduling software providers, or marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for several years for business purposes, warranty claims, and legal compliance. When information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Deletion: You may request deletion of your personal information, subject to certain legal exceptions such as records we must maintain for tax or legal purposes.

Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or contacting us directly.

To exercise these rights, please contact us using the information provided at the end of this policy.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; and the right to opt out of the sale of personal information (note: we do not sell personal information). California residents may exercise these rights without discrimination. To make a request, contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revision date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

13. Consent

By using our website or services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.